Patient Experience Lead - Office of Patient Experience

Transform the Patient Experience:  Inspire Amazing

At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dare to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for.

Patient Experience Lead – Office of Patient Experience | Full-Time, Monday - Friday, 9 AM - 5 PM

Use your expertise and work collaboratively with the interdisciplinary team to provide patient experience best practices and change management principles to positively impact patient satisfaction.  As a highly visible member of our team, you’ll analyze and interpret patient satisfaction data and provide feedback and recommendations to Physicians, department leaders and staff to ensure patients receive fast, friendly service and unmatched care. In addition, you will provide key support for organization-wide quality improvement initiatives. 

Join an exceptional team of internal consultants that engage, educate and empower patients, families and colleagues to improve the NYP experience. Set standards, analyze data and implement institutional changes across a broad variety of departments.

This position is primarily on-site and requires regular in-person attendance. Limited remote work may be available based on business needs.

Preferred Criteria

• Healthcare experience

• Master's degree

• Background in analyzing patient satisfaction data and implementing performance improvement initiatives

Required Criteria

• Bachelor's degree  

• At least 3 years of performance improvement or customer service, in a healthcare environment

• Proficient with data analysis and interpretation

• Thorough knowledge of organizational behavior and change management

• Demonstrated public presentation and communication skills

• Proven leadership ability

• Extensive skills in MS Excel and MS PowerPoint