Patient Services Ambassador - Columbia University Irving Medical Center - Full Time Days

Under the guidance of the department head or administrator, this role is responsible for carrying out the coordination of tasks and administrative duties for assigned department and program. Works to triage patient, family, community leaders and other key parties who need assistance from Administration or the Office of the President/CEO and resolve requests immediately if possible. Works in collaboration with Management staff to coordinate reviews by leadership of Clinical Department, Nursing, Ancillary Staff and other key operations to assure productivity of Department. Maintains reports and tracks outcomes data. 

Essential Job Duties

• Answers telephone and routes calls appropriately.  Answers inquiries concerning activities and operations of department by referring to and interpreting policies and procedures. Maintains sufficient knowledge of Hospital and department regulations and policies in order to answer inquiries appropriately.
• Provides a centralized and consistent resource to patients, families and staff - thereby enhancing communication and increasing patient satisfaction.
• Advocates on behalf of patient, family and interested parties to ensure patient rights are upheld. Identifies and reports to Patient Services Administrator and Coordinator staff any urgent risk management issues or care concerns that require immediate assistance.
• Arranges and coordinates the scheduling of departmental meetings.  Assists with scheduling meetings and notifies appropriate staff of date, time and location. May arrange conference calls. Receives and sorts incoming mail and distributes to appropriate staff. 
• Maintains departmental files and records in accordance with established procedure.  Makes copies, collates and distributes information as appropriate. Maintains department policy and procedure manual. Maintains departmental logs as required.
• Tracks and documents program performance. Oversees the tracking system and maintains the database.
• Gathers data for department in preparation of projects or reports.  Assists in creating presentations utilizing computer software.
• Types correspondence, reports, forms, etc.  Initiates forms and records, and composes own correspondence.
• May devise and suggest new procedures to facilitate more efficient operations of the department.
• Maintains departmental supplies and prepares purchase requisitions to replace depleted stock in accordance with established procedure.
• Follows through on assignments to ensure timely completion. 
• Participates in staff meetings as requested.

This shift is a Monday - Friday 8:30am - 5:00pm

Preferred Criteria:

• Bachelor’s Degree from accredited college or university
• Concierge Management
• Experience in a complex clinic setting and/or Patient Access Department.
• Bilingual

Required Criteria:

• High School Diploma or GED
• 2 or more years of customer service experience with focus in healthcare or hospitality.
• Superior customer service skills
• Effective communication skills
• Knowledge of mobile technology
• Demonstrated trouble shooting skills
• Strong multitasking and problem-solving skills
• Must be computer literate in Microsoft applications; PC/Data entry skills of 4500 keystrokes

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.