Clinical Triage Specialist – Access to Care – Full Time – Days – Midtown
New York, New York; Manhattan, New York
Responsibilities
Clinical Triage Specialist – Access to Care – Full Time – Days – Midtown
New York, New York; Manhattan, New York
Advancing Patient Care: Clinical Triage Specialists Make It Possible
As a top rated hospital in New York, NewYork-Presbyterian has a long tradition of bringing hope, health, and healing to our communities. As highly skilled clinicians and respected colleagues, our Clinical Triage Specialists proudly advance this standard of excellence by transforming care delivery. Today, we continue to set global standards.
Clinical Triage Specialist – Access to Care – Full Time – Days – Midtown
Join NewYork-Presbyterian’s Access to Care team and play a vital role in connecting patients to the care they need. As a Clinical Triage Specialist, you will deliver timely, compassionate clinical triage support to practices served by the NYP Sphere contact center. This is a highly collaborative role working closely with Patient Financial Advisors, contact center leadership, and both clinical and non‑clinical teams across the system.
In this role, you will:
- Provide therapeutic guidance to patients and conduct thorough phone assessments using established clinical triage protocols
- Gather essential information to understand each patient’s health concerns and determine next steps
- Coordinate and book appointments for further evaluation
- Partner with multiple teams to ensure seamless patient access and an exceptional experience
- Perform additional related duties as needed
This is a full time, days position located at our corporate office in Midtown Manhattan.
Preferred Criteria:
- Master’s degree
- Bachelor's degree in nursing
- Prior experience in healthcare operations
- Experience with Epic EHR system
Required Criteria:
- Bachelor’s degree or equivalent work experience
- Active New York State Nursing License
- Basic Life Support (BLS) Certification from the American Heart Association
- Strong problem‑solving skills and ability to thrive in a fast‑paced environment
- Ability to manage sensitive and confidential information in accordance with policy
- Excellent time‑management skills with the ability to set priorities and work independently
- Comfort using technology and digital tools to perform daily responsibilities
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.
NYP will not reimburse for travel expenses.
__________________
- 2024 “Great Place To Work Certified”
- 2024 “America’s Best Large Employers” – Forbes
- 2024 “Best Places to Work in IT” – Computerworld
- 2023 “Best Employers for Women” – Forbes
- 2023 “Workplace Well-being Platinum Winner” – Aetna
- 2023 “America’s Best-In-State Employers” – Forbes
- “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$121,000-$156,000/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
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Celebrating Nursing Excellence Across All of Our 11 Hospitals
At NewYork-Presbyterian, we don’t just aim for excellence—we achieve it. All 11 of our hospitals have earned Magnet® recognition, the nation’s highest honor for nursing excellence. We’re proud to be the only healthcare system in New York State with this designation across every hospital. With fewer than 10% of U.S. hospitals holding Magnet status, this achievement reflects our nurses’ professionalism, teamwork, and commitment to superior patient care.
Join us and stay amazing—because here, your talent shapes the future of healthcare.
Nurses at NewYork-Presbyterian Hospital embody compassion, talent, and commitment to their work. Join our dynamic team where you'll face new challenges every day and take pride in providing comprehensive, multidisciplinary care that drives exceptional patient outcomes. Our collaborative culture empowers nurses to excel, offering flexible scheduling to balance work style with lifestyle. At NYP, you'll work alongside healthcare's best to make a positive difference in the lives of countless patients.
- Job Type: Full-Time
- Salary: Varies
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Success Profile
What makes a successful Nurse at NewYork-Presbyterian Hospital? Check out the top traits we’re looking for and see if you have the right mix.
- Communicator
- Detail-oriented
- Problem-solver
- Compassionate
- Independent
- Team player
Med-Surg Nursing
Teamwork. Togetherness. Tenacity. Discover the essence of Med-Surg nursing at NewYork-Presbyterian. Build skills, respect, relationships, and compassion while forging a lasting career and developing lifelong friendships.
Learn More About Med-SurgForge the Future of Nursing
Committed to lifelong learning and evidence-based practice, nurses at NewYork-Presbyterian Hospital exercise confidence, clinical expertise, caring, and compassion. Learn why there has never been a more exciting time to join us.
Nursing at NYPBenefits
Whether you are growing your family, dealing with a health issue, saving for the future or preparing for a “what if” scenario, there’s support for you.
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Reward1
Paid Parental Leave
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Reward2
Mass Transit and Commuter Parking Accounts
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Reward3
Physical, Emotional, Financial, and Mental Wellbeing
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Reward4
Education Assistance Program
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Reward5
Work-Life Balance
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Reward6
Compassionate Nursing Culture
I try to be as dedicated, compassionate, friendly, and welcoming as everyone else I work with. Everyone here, from the physicians to the nursing team to support staff, are really special people. It’s what keeps me working at NYP after 23 years.”"
Gayani GurinsinghePatient Care Support
