Clinical Triage Manager - Midtown Manhattan

Advancing Patient Care: Clinical Triage Makes It Possible

As one of the nation's premier healthcare systems, NewYork-Presbyterian has a longstanding tradition of bringing hope, healing, and exceptional care to the communities we serve. Our Clinical Triage professionals play a vital role in transforming the patient experience by ensuring individuals receive the right care, at the right time, and in the right setting.

Clinical Triage Manager

Midtown Manhattan | Full-Time | Days

Join our growing Clinical Triage Program in this exciting leadership opportunity. As the Clinical Triage Manager, you will lead the development and expansion of a critical clinical triage function within our Contact Center. This role sits at the intersection of patient care, clinical operations, and contact center strategy, helping to enhance patient access and navigation across the healthcare continuum.

As a clinical content expert and operational leader, you'll collaborate with physicians, nurses, contact center leadership, and key stakeholders to build and optimize a telephonic nurse triage program designed around patient-centered navigation principles.

Key Responsibilities

• Lead the growth and operational oversight of the Clinical Triage team within the Contact Center
• Design, develop, implement, and maintain telephonic nurse triage services that support patient navigation goals
• Create and standardize clinical triage workflows, protocols, and procedures to ensure patients are directed to the appropriate level of care
• Partner with contact center leadership and clinical departments to improve patient access and care coordination
• Evaluate patient and stakeholder needs and integrate those insights into triage processes and operational improvements
• Build scalable clinical operations that support growth, efficiency, and exceptional patient experiences
• Analyze complex clinical and operational information to drive decision-making and process improvement
• Ensure and support staff performance and operations to align with organizational goals, values, and quality standards

Preferred Qualifications

• Master of Science in Nursing (MSN)
• Experience utilizing electronic nurse triage software

Required Qualifications

• Bachelor of Science in Nursing (BSN)
• Current New York State Registered Nurse (RN) license
• 5+ years of clinical nursing experience
• 3+ years of clinical leadership or management experience
• 2+ years of telephone triage experience
• Experience building and scaling clinical operations to meet organizational objectives
• Administrative experience, including stakeholder engagement, project management, budgeting, and timeline management
• Ability to effectively manage multiple priorities in a fast-paced environment
• Proficiency working across clinical and operational technology platforms
• Ability to handle confidential and sensitive information in accordance with organizational policies

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.