Training & Support Representative

Where Amazing Works!

Training and Support Representative – Central Billing Office

Join the patient-inspired team at NewYork-Presbyterian and bring new meaning to your career. See how the Training and Support Representative in our Central Billing Office plays an active role in world-class care and caring. Here, putting patients first is our mission, which means we stay committed to excellence in all aspects of our organization, including providing education, training, and support to New York Presbyterian Physician Services Organization (NYPPSO) staff associated with the revenue cycle. And as we look to the promising future ahead, we seek talented professionals like you to help drive our financial growth while building on our reputation for excellence as one of the nation’s top-ranked hospitals.

Training & Support Representative

As a Training and Support Representative, you will support the Central Billing Office, working with leadership and others to enhance performance improvement and provide continuing education to achieve organizational goals. This position plays a key role in the efficient and effective financial operations of the hospital by providing training to CBO and front-end users.

Allow your outstanding communication skills and superior multitasking abilities to shine as you take on this important role. Using your well-rounded knowledge base in all areas of medical billing, you will serve as a valuable resource. Join a dedicated team focused on education and continuous quality improvement, and discover why NYP is Where Amazing Works.

Preferred Criteria:

• Two (2) years of experience in revenue cycle operations, including experience in communication, facilitation, and training within a multi-specialty setting preferred.

Required Criteria:

• Must have knowledge of strategic planning, team development, customer service, project management and adult learning principles and methodologies.

• Working knowledge and experience with health care requirements, regulations, and standards.

• Working knowledge of revenue cycle process; Patient registration, billing, payment posting, denial tracking/resolution, accounts receivable, local/state/federal regulations, Fair Debt and Collection Practice Act, medical terminology, and payer contract familiarity.

• Computer and systems competency in the following areas: working knowledge of health systems and interfaces, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and electronic health records.

• Must be able to demonstrate proficiency with both registration workflows and revenue cycle process. guarantor account maintenance, patient balance statements and any basic billing related questions from staff or patients

• Working knowledge of HIPAA Standards and Policies.

• Understanding of medical terminology.

• Ability to prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures.

• Ability to provide assistance, guidance, and constructive feedback to Training & Support Team members.

• Strong oral and written communication skills, analytical skills, and high accuracy.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.