Technical Architect Information Technology

IT Technical Architect – Network Operations Center (NOC)

The IT Technical Architect performs multiple complex technology activities that support major information systems throughout the NewYork Presbyterian Enterprise. Provides technical expertise for Information Services initiatives throughout NYP. 

This role will support the implementation and continual development of the NOC. Monitoring systems and infrastructure using our IT Infrastructure Monitoring tool. 

Activities include but are not limited to:

-Administration of an Enterprise Monitoring tool (includes maintenance, updates of the tool)

- Ability to triage, diagnose and resolve complex issues

-Strong focus on customer service

- Experience in defining processes, procedures, and documenting these in an ITSM tool or Operational Handbook.

This is a Hybrid position that will require travel to Clifton, NJ and Piscataway, NJ and Data Center Midtown Corporate Center. 

“May require occasional on-site presence; therefore, should live within a commutable distance.  No relocation assistance available.”

Preferred Criteria

• Experience with LogicMonitor, Nagios, Dynatrace or similar IT Infrastructure Monitoring Tool
• LogicMonitor Certified Associate (LMCA) Certification
• LogicMonitor Certified Professional (LMCP) Certification
• Programming Languages: Microsoft .NET Development; SQL; Scripting in PowerShell, VBScripts, other scripting languages; C#; Java; C++,HTML, Python
• Advanced working knowledge of large-scale IT Infrastructure monitoring and application performance monitoring
• Working knowledge of Service Now (Including Service Graph Connectors, CMDB and automated Incident creation)
• Experience in Enterprise Network technologies including Arista, Cisco, Palo Alto and F5.
• Experience in SNMP Monitoring
• Experience in Observability Telemetry

Required Criteria

• Bachelor’s degree in Computer Science/related discipline or 6+ years of related work experience
• 6 or more years of related work experience
• Ability to work within a team environment
• Excellent analytical and problem solving skills
• Strong communication, collaboration and documentation skills
• Strong organizational, presentation, and customer service skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.