Specialist Provider Onboarding

Specialist Provider Onboarding  

The Provider Onboarding Specialist plays a pivotal role in enhancing the provider new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization, stakeholder management, and compliance oversight. Additionally, the Provider Onboarding Specialist supports strategic improvements status changes and off-boarding policies and procedures.

Essential Job Duties

• Oversees and enhances provider pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as the primary liaison for leadership, practice managers, and new providers, delivering updates and resolving complex onboarding issues.
• Develops and implements process improvements to streamline onboarding, status changes and offboarding workflows.
• Coordinates and collaborates with various stakeholders; including but not limited to NYPMG Physician Services, NYPH Administration, Human Resources, Physician Recruitment, University Departments, Marketing, Medical Staff Office, Payer Enrollment, Business Development and leaders to facilitate a comprehensive, seamless onboarding process for all new providers.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding. Conducts onboarding training sessions for internal stakeholders to improve onboarding compliance and efficiency.
• Ensures adherence to state, federal, and organizational policies regarding provider credentialing, enrollment, and onboarding. Coordinates provider off-boarding activities including notifications and system deactivations to align with Corporate Compliance requirements.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding, offboarding and status changes practices including process and policy development to ensure alignment with organizational goals and regulatory standards.
• Tracks key onboarding metrics (e.g., time-to-productivity, credentialing timelines, provider satisfaction) and generate reports for leadership to identify trends and areas for improvement.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements. Performs other special projects and duties as assigned.

Required  Qualifications

• Bachelor’s degree or equivalent work experience
• Advanced training or certification in healthcare administration or project management
• 5+ years of healthcare experience, preferably in a physician practice or credentialing setting
• Proven experience in project management and process optimization
• Strong customer service, organizational, interpersonal and communication skills
• Experience working cross-functionally with senior leadership and multiple departments
• Ability to manage high-priority tasks in a fast-paced environment

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.