Service Architect - Information Technology

Service Architect

About the Role:

At NewYork-Presbyterian Hospital, our Information Technology team is dedicated to delivering innovative and high-quality healthcare solutions. We are seeking a highly motivated and experienced Service Architect to join our team. In this critical role, you will play a key part in designing, developing, and implementing robust and scalable technology service offerings that enhance the overall efficiency of our operations.

Responsibilities:

• Service Design and Development:
  • Collaborate closely with solution architects, business stakeholders, and delivery teams to define and refine service requirements.
  • Develop comprehensive service designs, including service level agreements (SLAs), operating level agreements (OLAs), and underpinning technical architectures.
  • Create and maintain detailed service documentation, such as service catalogs, run books, and knowledge base articles.
  • Ensure all service designs adhere to NYP's architectural standards, security policies, and regulatory compliance requirements.
• Service Transition and Onboarding:
  • Define and manage the transition of new services into production, ensuring a smooth and successful onboarding process.
  • Develop and implement robust service transition plans, including risk assessments, communication strategies, and change management procedures.
  • Collaborate with operations teams to ensure seamless service delivery and ongoing support.
• Service Improvement and Optimization:
  • Continuously analyze service performance metrics to identify areas for improvement.
  • Proactively identify and implement strategies to optimize service delivery, including automation, self-service capabilities, and improved incident management processes.
  • Conduct regular service reviews with stakeholders to assess service effectiveness and identify opportunities for enhancement.
• Cross-functional Collaboration:
  • Build and maintain strong working relationships with key stakeholders across all departments, including IT operations, engineering, security, and business units.
  • Effectively communicate complex technical information to both technical and non-technical audiences.
  • Collaborate with other architects to ensure consistency and alignment across all service offerings.
• Innovation and Exploration:
  • Research and evaluate emerging technologies and best practices in service delivery.
  • Identify and explore opportunities to leverage new technologies, such as cloud computing, artificial intelligence, and automation, to enhance service offerings.
  • Stay abreast of industry trends and best practices in service management, including ITIL, DevOps, and Lean methodologies.

“Onsite role 4 days a week reporting to Midtown, NYC; therefore, should live within a commutable distance.  No relocation assistance available.”

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in IT, with at least 5 years of experience in a service architecture or related role.
• Proven experience in designing, developing, and implementing complex service offerings in a large and dynamic environment.
• Strong understanding of service management frameworks such as ITIL, DevOps, and Lean.
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP) and related technologies.
• Proficiency in developing and documenting technical architectures, including use case diagrams, sequence diagrams, and data flow diagrams.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills with the ability to think strategically and creatively.  
• Ability to work independently and as part of a high-performing team.
• Experience with industry-standard tools and technologies for service design, documentation, and management.

Required Criteria:

• Bachelor’s degree in Computer Science/related discipline or related work experience 6-8 years
• 6-8 years of related work experience

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.