Senior Epic Analyst – Patient Access (Referrals & Cadence)

Information Technology - Impacting Lives

At NewYork-Presbyterian Hospital, Information Technology is at the forefront of our patient experience. As one of the top hospitals in the Nation (U.S. News & World Report), we are committed to excellence in patient care, research, education and community service. Innovative technology, such as telehealth, remote patient monitoring and robotics, drive our initiatives addressing large-scale challenges that will yield better outcomes for patients and their families.  Join our team to develop your career while creating solutions and services that will improve the health and well-being of the communities we serve. Start your journey with us today!

Senior Epic Analyst – Patient Access (Referrals & Cadence)

The Senior Epic Analyst – Patient Access is responsible for providing intricate tactical and operational support for the implementation of Enterprise Clinical IT systems. Assists and facilitates the design, implementation, optimization, change management and issue resolution related to the enterprise system and the clinical and business workflows it supports. Requires experience working with enterprise systems such as the Epic platform as well as the applicable clinical and/or business workflows.

The Epic Referrals Analyst is responsible for the design, build, optimization, and support of the Epic Referrals module and related workflows. This role partners with clinical, operational, and IT stakeholders to ensure efficient referral management, improved patient access, and compliance with organizational and regulatory requirements.

Essential Job Duties

• Configure, build, test, and maintain Epic Referrals functionality, including referral workflows, queues, rules, and integrations.
• Analyze current referral processes and recommend improvements to enhance efficiency, reduce leakage, and improve patient experience.
• Collaborate with clinicians, schedulers, revenue cycle teams, and leadership to gather requirements and translate them into Epic system solutions.
• Monitor referral work queues and reporting tools to ensure timely processing and identify bottlenecks.
• Develop and maintain system documentation, workflows, and training materials.
• Support upgrades, enhancements, and system optimizations, including build validation and regression testing.
• Troubleshoot issues, perform root cause analysis, and implement corrective actions.
• Ensure compliance with healthcare regulations, payer requirements, and organizational policies.
• Provide on-call or after-hours support as needed.
• Assists with go-live and support schedules as well as the coordination of field support activities and provides go-live and rollout support on new applications, modules, and functionality.
• Maintain a favorable work environment for all team members and clients.
• Responsible for IS change control standards and procedures including successful release and communication of go lives.
• Provides status reports and insights to departmental leadership in ad-hoc and weekly meetings.
• Represents the department team in user meetings and perform project management duties as needed. Work with other departments to understand their needs.
• Performs other job related duties as assigned.

Preferred Criteria

• Degree or major in Computer Science
• Strong analytical and problem‑solving skills
• Epic Cadence, Prelude or Referrals Certification
• Experience supporting Epic Patient Access, Front Desk, or Registration workflows
• Experience with Epic reporting tools (Reporting Workbench, SlicerDicer, Clarity, or Caboodle preferred)
• Experience working with and coordinating third‑party vendors and integrated systems
• Healthcare operations or IT application support experience preferred
• Experience with workflow analysis, system configuration, and testing
• Ability to communicate effectively with both technical and non‑technical stakeholders
• ITIL Certification
• PMP Certification
• NYS Clinical licensure (Medical, Nursing, Pharmacy, or other relevant allied health professional)

Required Criteria

• Bachelor’s Degree or equivalent experience
• Epic Module Certification obtained within six months of employment
• Five to seven or more years of previous work related experience

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Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.