Patient Services Facilitator - Emergency Department – Lower Manhattan Hospital - Part Time – Day Shift - **Medical Interpretation Certificate Required **

Best in Care and Caring:

Make It Possible at NewYork-Presbyterian

Patient Services Facilitator - Bilingual Mandarin or Cantonese

Bring your talents to NewYork-Presbyterian/Lower Manhattan Hospital—the singular source of advanced health care for the 600,000 New Yorkers who live and work south of 14th Street. Here, we deliver a wide range of resources and support to help ensure an extraordinary experience for everyone we serve. Now, you can help Make It Possible.   

In this highly visible role you will visit all patients and their families and serve as their advocate as we fulfill the mission of putting patients first. You will promote patient rights, identify and address issues and concerns and serve as a key liaison between our patients, families and staff.   You will work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience. 

This is a Part-time Day position. The shift - 10:00AM - 6:00PM Saturday and Sunday

Preferred Criteria

• Bachelor’s Degree from accredited college or university
• Strong customer service skills 
• Experience as a Chinese/English medical interpreter 
• Minimum of 6 months as a health care interpreter preferably in an acute care facility in person or remotely strongly preferred
• Minimum of 500 hours field experience
• Two years of experience as an interpreter

Required Criteria

• High School Diploma or GED
• Fluent in Mandarin and/or Cantonese
• Must pass the NYP language competency test prior to date of hire
• Proof of at least 40 hours of professional training in Medical Interpretation from an approved program, or Certificate of completion from an approved continuing education program, or completion of an approved nationally recognized language proficiency assessment, or certification from either the National Board of Certification for Medical Interpreters, or The Certification Commission for Healthcare Interpreters
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient/family, providers and interpreters
• A command of the basic language, and all necessary technical terminology, in both languages including excellent command of the English language and target language; basic knowledge of medical terminology in English and target language
• Familiar with and able to perform in all modes of interpretation
• Experience in healthcare setting, preferably hospital and/or Emergency Department

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.