Manager of Access, Design, and Implementation – Midtown

Better Communication, Better Service

Step into the fast-paced world of NewYork-Presbyterian Hospital. Join the team that is leading our Access to Care initiative as we help patients access the right care, at the right time, in the right location. Be a part of revolutionizing access to care through innovative coordination – saving time in the scheduling and delivery of high-quality patient care.

Manager of Access, Design, and Implementation – Midtown

In this role, the Manager will oversee the development and design of guided scheduling pathways that enhance patient access and elevate the overall patient experience. They’ll integrate enterprise access strategies within structured design frameworks, leverage advanced technologies, and collaborate closely with clinical and administrative teams across NewYork‑Presbyterian, Weill Cornell Medicine, and ColumbiaDoctors.

They’ll also manage end‑to‑end implementation for contact center and digital deployments – defining scope, coordinating timelines, and ensuring successful delivery. Partnering with Training and Quality Assurance teams, they’ll help ensure access designs are translated seamlessly into real‑world workflows.

This position is based out of our corporate office in Midtown Manhattan and will work full-time Monday through Friday.

Preferred Criteria:

• Master’s degree
• RN licensure
• Experience in a shared services and/or contact center environment and with healthcare operations
• Experience with Electronic Medical Records (e.g., Epic) and CRM tools
• Experience leading in a high‑growth, fast‑paced environment
• Ability to incorporate user experience (UX) design methodologies

Required Criteria:

• Bachelor's degree or equivalent work experience
• Proven ability to thrive in a fast-paced environment with strong problem-solving skills
• Ability to handle sensitive and confidential information in accordance with internal policies
• Comfort working with technology to effectively complete job responsibilities
• Strong organizational skills, with the ability to prioritize tasks, meet deadlines, and work independently

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.