Manager, Customer Centricity - Marketing - Corporate

Experience a Mission-Driven Career

NewYork-Presbyterian is one of the nation’s most comprehensive academic health care delivery systems, dedicated to providing the highest quality, most compassionate care to patients in the New York metropolitan area and throughout the globe. In collaboration with two renowned medical schools, Weill Cornell Medicine and Columbia University College of Physicians & Surgeons, NewYork-Presbyterian is consistently recognized as a leader in medical education, ground-breaking research, and innovative, patient-centered clinical care.

Manager, Customer Centricity - Marketing - Corporate

The Customer Centricity Manager is a project management expert with an eye for creative. They shape the experiences customers have before, during, and after engaging with NewYork-Presbyterian by understanding the patient journey and addressing their needs through informative content. The role is tasked with leading the development of patient-facing communications - in partnership with internal contributors and external creative agency partners - as well as evolving the communication channels utilized. Strategies developed will be influenced by patient feedback, data, technology advancements, and stakeholder inputs. 

This is a full time position working 4 days at our Corporate Office in mid-town Manhattan and the ability for 1 day remote.

Preferred Criteria

• Content creation experience
• Patient services and healthcare experience
• Marketing experience related to the consumer journey
• Project management skills

Required Criteria

• Bachelor’s Degree from a recognized college or university
• 5 years of marketing experience with a corporation or advertising agency
• Working knowledge in CRM, marketing automation and analytics tools
• Demonstrated experience in synthesizing data into stories