Department & Practice Liaison - Midtown

Define the Patient Care Experience at New York-Presbyterian Hospital

Make a lasting impression on patients at NewYork-Presbyterian, as a Department and Practice Liaison.  Join a supportive team and help us deliver superior customer service to our diverse local community. As a member of our contact center team, you'll discover what sets us apart - passion for the individuals and families in our care. Explore this opportunity!

Department and Practice Liaison – Midtown

The Department & Practice Liaison acts as the primary point of contact between the practice staff and contact center in our Access to Care Implementation projects. In serving as the liaison, they will obtain regular feedback from the departments and physician practices within their sphere, and will organize, track, ad help to resolve workflow and project tasks.  These liaisons will also disseminate information and communications coming from the contact center leadership, technical teams (EPIC Cheers), and other relevant workstreams amongst the departments and practices they are assigned to. This is a key role in ensuring there are consistent and clear lines of communication between the enterprise and contact center operations management.

In addition, the Liaison is also responsible for identifying and developing relationships with customer leaders for collaboration, knowledge obtainment, referencing, and internal and external best practice sharing. To aide in relationship development, this position is also responsible for understanding community business needs and trends through completing market analysis.

This is a full-time position based out of our corporate office in Midtown Manhattan.

Preferred Criteria:

• Prior experience in practice management

• Previous experience working in project management, account management, relationship building, or communications is preferred

• Works collaboratively with others, establishes credibility and rapport with Leadership and employees across the business

Required Criteria:

• Bachelor’s degree or equivalent work experience

• 4 years of experience in customer-facing roles is required

• Demonstrated proficiency and/or understanding of project management including executing technical and operational project activities with cross-functional teams.

• Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues, collaborative problem solving in complex, and interdisciplinary settings.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.