Clinical Triage Specialist – Full Time – Days – Och Spine at NewYork-Presbyterian-The Spiral

Clinical Triage Specialist – Full Time – Days – Och Spine at NewYork-Presbyterian/The Spiral

Exciting opportunity to join the world-class Och Spine at NewYork-Presbyterian team to help build new and innovative practice at The Spiral Building in Hudson Yards.

Och Spine at NewYork-Presbyterian/The Spiral

Och Spine at NewYork-Presbyterian is backed by world-class Columbia and Weill Cornell physicians, including globally renowned orthopedic and neurosurgical spine surgeons. Our internationally renowned experts collaborate with leading specialists in spine care. This multidisciplinary team includes:

• Orthopedic and neurosurgical surgeons
• Neurologists
• Physical Medicine and Rehabilitation physicians
• Pain management specialists
• Radiologists
• Physical therapists
• Advanced intensivists and hospitalists

Together, they create customized care plans for each unique spine problem.

Why Join Us?

State-of-the-Art Facility: Och Spine at NewYork-Presbyterian/The Spiral is the future ambulatory hub for the combined Columbia Doctors and Weill Cornell Medicine Spine program. Located in Midtown West Manhattan, this cutting-edge center will be a destination for comprehensive spine care, offering a one-stop-shop experience for patients.

Innovative Care: Our facility will provide world-class diagnostics and procedures, radiology, physical therapy, and integrative health services, all under one roof.

Join Us in shaping the future of Spine Care: We are seeking a dynamic Clinical Triage Specialist to launch this innovative hub of excellence. If you are passionate about delivering high-quality care and want to be part of a pioneering and innovative effort in spine health, we would like to hear from you. 

In this position, the Clinical Triage Specialist is responsible for providing clinical triage to practices supported by the NYP Sphere contact center. You will work collaboratively with the clinical director of access and navigation, triage nurse managers and team, contact center Patient Financial Advisors, contact center leadership, practice(s) leadership, and practice(s) clinical and non-clinical teams.

You will provide therapeutic advice to all specified patients; conduct assessments over the phone utilizing appropriate clinical reasoning and obtain pertinent information relative to the patients’ health and situation; book appointments for patient evaluation; document patient encounters; and perform other job-related duties as assigned.

This is a full time, days position. Typical hours will be between 8:30am-4:30pm or 9:00am-5:00pm.

Required Criteria:

• Bachelor’s degree or equivalent work experience
• Valid New York State Nursing License
• Effective in a fast-paced environment and demonstrated strong problem-solving skills
• Ability to handle sensitive and confidential information according to internal policies
• Ability to set and meet deadlines, prioritize work and be able to work independently
• Ability to work with technology as necessary to complete the job effectively

Preferred Criteria:

• Previous healthcare operations experience
• Familiarity with the Epic electronic health records system 
• Previous clinical experience in orthopedic surgery/neurosurgery or rehabilitation medicine

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.