Clinical Content Training Associate - Midtown

Better Communication, Better Service

Step into the fast-paced world of NewYork-Presbyterian Hospital. Join the team that is leading our Access to Care initiative as we help patients access the right care, at the right time, in the right location. Be a part of revolutionizing access to care through innovative coordination—saving time in the scheduling and delivery of high-quality patient care.

Clinical Content Training Associate – Midtown

The Clinical Content Associate will deliver relevant training and support to practice managers to ensure appropriate collection of provider-driven scheduling preferences that enable the Access to Care Program. Access to Care is a broad access transformation initiative addressing patient experience, contact center operating model redesign, and Customer Relationship Management (CRM) with digital capability enablement. The Clinical Content Associate will design guided scheduling pathways by facilitating meetings and workflow demonstrations with clinical champions, practice administrators, contact center leaders, and more.

The Clinical Content Associate will be a key team member within the Access to Care Central Support structure , and will work with Training & QA, Deployment, and practice managers to ensure all parties are well versed on the clinical content integration points that will enable appropriate patient navigation in the enterprise contact centers

This position is based out of our corporate office in Midtown Manhattan. Hybrid opportunities available.

Preferred Criteria:

• Experience in a shared service and/or Contact Center environment

• Project Management skills and experience in workflow design

• Strong verbal and written communication skills

• 1+ years of experience in clinical operations role

Required Criteria:

• Bachelor's degree or equivalent work experience

• 2+ years of experience in outpatient clinical practice

• 1+ years of experience in clinical operations role

• Quality Assurance experience

• Experience leading in a hyper growth, fast paced work environment

• Administrative experience (e.g., basic understanding of stakeholder engagement and project management, timelines, and training) 

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.