We are committed to excellence in nursing practice and best-in-class performance in quality outcomes. My vision is for NewYork-Presbyterian to be the place where patients go for excellent nursing care, and where nurses want to be the best they can be. It is amazing how powerful nurses can be when they are supported by their leadership in their practice, decision making, patient care, innovation and research.Wilhelmina Manzano, MA, RN, NEA-BC
Senior Vice President
Chief Nursing Executive & Chief Quality Officer
Nursing at NewYork-Presbyterian is leading the way in enhancing the work environment, and patient-family experience. In alignment with NYP’s mission of advancing innovative, patient-centered clinical care, Nursing’s mission is to serve our communities by providing world-class patient and family-centered care in an empowering and innovative professional nursing practice environment. Our dedicated team of registered nurses demonstrates this work through our quality outcomes, nurse satisfaction, and patient satisfaction.
The Center for Professional Nursing Practice (CPNP) develops and supports programs integral to the advancement of nursing practice across the enterprise. Through the initiatives of the CPNP, professional nursing practice is defined, supported, and knowledge regarding nursing practice and related issues is disseminated across the enterprise. The Center for Professional Nursing Practice supports the delivery of nursing care under the leadership of the Senior Vice President, Chief Nurse Executive and Chief Quality Officer; Vice President of Nursing Operations; and the Vice President and Chief Nursing Officer at each campus. The Center for Professional Nursing Practice provides oversight and support to the following centralized functions: Nursing Excellence/Magnet Recognition, Nursing Professional Development and Continuing Education, Nursing Quality and Patient Safety, Nursing Research and Innovation, Professional Nursing Practice, School Affiliations, Nursing Operations, Nursing Finance, and Nursing Informatics.
Nursing Excellence/Magnet Recognition
A culture of respect and appreciation is at the heart of Nursing’s commitment to improving the work environment. It is through our nurses’ commitment to transform patient care that we are able to exceed the expectations of patients, colleagues, and communities.
NYP has Magnet designated campuses and is on the journey of excellence to achieve Magnet recognition on all campuses. We embrace the foundations of the recognition program: transformational leadership, structural empowerment, exemplary professional practice, new knowledge, innovation & improvements, and empirical outcomes.
Nursing Professional Development
Nursing Professional Development supports nursing practice excellence. Lifelong learning lays the foundation for growth, transformation, and the advancement of nursing practice that is impactful and enduring.
We offer programs that facilitate continuous learning and acquisition of new knowledge, enhance clinical competence, and promote professional growth. Each orientee new to the organization is provided with a precepted orientation and an individualized plan to meet their learning needs specific to their experience and area of practice. A robust blended learning strategy and clinical competency based orientation program ensures that all clinical staff experience a smooth transition into their role at NewYork-Presbyterian. Ongoing unit based professional development programs support continued learning and development.
Through our expanding continuing education opportunities, nurses may continue their quest for lifelong learning. Nursing certification courses in multiple specialties are offered to support advancing practice at the bedside. Seminars and workshops in such topics as evidence-based practice and research, publishing, cultural competency, advanced practice nurse topics, ECMO, medical surgical, oncology and neuroscience nursing symposiums provide expanded educational opportunities.
Nursing Quality and Safety
NYP is committed to a culture of safety and zero-harm for patients and staff. NYP nurses contribute to quality and safety across all care settings through the coordination and provision of patient care according to established standards of care. We have a responsibility, and as professionals are accountable to follow standards of nursing practice, safe delivery of care and monitoring effectiveness of the care we provide.
Our nurses know that excellence in care delivery is not an end-point but a never-ending journey that relies on staff diligence and commitment to continuous improvement. This is accomplished through nurses’ use of outcomes data to identify system and process issues, staff review of the evidence and generating ideas on how to improve, implementing process change, measuring effectiveness of those changes and shared learning.
NYP nurses have autonomy to lead and develop performance improvement (PI) initiatives and projects on their unit. Resources and mentoring are provided to assist nurses in project work – from review of the literature for evidence-based practice information to identification of the appropriate PI methodology and metrics to measure effectiveness of interventions. NYP nurses take pride in showcasing their PI work in many nursing professional organizational meetings and conferences at the local, national, and international levels. In addition, support is provided to assist nurses with writing for publication.
NYP nurses are innovators and their contribution has led to improvements in systems and processes related to: Healthcare-acquired infections (HAIs) reduction (CLABSI, CAUTI, C-diff), Other healthcare-acquired conditions (HACs) reduction (falls, pressure injury), Chemotherapy administration, Breastmilk administration, Patient throughput, Patient safety – observation of patients, Patient experience, and Staff safety. Our work continues. If you are a nurse innovator with a passion to contribute to the improvements in quality and safe care – NYP is the place to be!
Nursing Research, Evidence-Based Practice and Innovation
Nurses’ active involvement in evidence-based practice (EBP) and research is critical to improving the care we provide to patients and furthering nursing science. At NYP, we champion nurses’ engagement in evidence-based practice and research and have developed supportive processes and structures to facilitate nurses’ translation of evidence into practice and generation of new knowledge through research.
We have partnered with Columbia University School of Nursing to advance a culture of inquiry among nurses. A culture of inquiry is characterized by nurses actively questioning clinical practice, seeking evidence to address these questions, and conducting research when insufficient evidence exists. Each NYP campus has a dedicated PhD-prepared nurse scientist (jointly appointed by NYP and Columbia University School of Nursing), who provides one-on-one mentorship and didactic training to nurses in areas of clinical scholarship. Studies consistently find that knowledge gaps and a lack of mentorship impede nurses’ abilities to implement best practices and conduct research. We recognize these challenges and our nurse scientists are here to lend the scientific expertise and mentorship you need.
We annually host a Research, EBP, and Innovation Symposium, which is a wonderful showcase and celebration of nursing research and EBP. The symposium highlights a plethora of research studies and EBP projects across NYP as well as other hospitals in the tristate area. The full-day event includes podium and poster presentations as well as panel discussions.
We provide educational workshops on NYP’s PEACE Framework, which is a framework for evidence-based practice utilization developed for and by NYP nurses. PEACE (P-Problem Identification, E-Evidence Review, A-Appraise Evidence, C-Conduct Research or Change Practice and E-Evaluation/Dissemination) is an acronym and delineates the steps of how to formulate and address a clinical question.
In collaboration with Columbia Nursing, we developed an Academic-Practice Research Fellowship Program. This structured certificate program is for New York-Presbyterian Hospital nurses at select campuses to gain formal guidance and mentorship from Columbia Nursing faculty and staff in the conduct and dissemination of research. If accepted into this competitive two-year program, nurses will receive: 1) one-on-one mentorship from faculty at Columbia University School of Nursing; 2) statistical consultation; 3) hands-on guidance in disseminating study results; 4) ongoing continuing education credits; 5) access to Columbia University Medical Center resources and facilities; and 6) certificate from Columbia Nursing pending their successful completion of the research certificate program.
We believe that nurses’ integration of evidence at the bedside and conduct of research are foundational to improving the care we provide to patients and achieving optimal patient outcomes.
Nurse Residency Program
New York Presbyterian Hospital Nurse Residency Program is accredited with distinction as a Practice Transition Program by the American Nurses Credentialing Center’s Commission on Accreditation in Practice Transition Programs.
The Nurse Residency Program (NRP) is a one-year program designed to support new clinical nurses as they begin their transition to practice from new graduate to professional registered nurse. This is a mandatory program for all new graduate clinical nurses hired at NYPH. The program consists of bi-monthly educational sessions for each cohort to facilitate professional socialization and help build camaraderie. Nurse residents complete professional reflections providing them the opportunity to gain insight and support from their peers through sharing of experiences. The program focuses on leadership, patient outcomes, and the professional role of a nurse to empower nurse residents in becoming leaders at the bedside.
Professional Nursing Practice and Patient Education
Our nursing care delivery system, Patient- and Family-Centered Care, is built on the principles of dignity, respect, information and knowledge sharing, empowered participation and shared decision-making, collaboration and engagement, coordination of care, and professional nursing practice. Our professional governance and decision-making councils meet frequently to discuss goals, evidence-based practices, quality measures, safety, and more. Participation of our nurses in the development of professional practice standards is essential to shared governance and accountability-based practice. We believe in working collaboratively across hospital departments/services in developing standards of care to provide cost-effective quality patient care. We provide nurses support in the development and review of evidence based policies, procedures, patient/family education materials, and standards of care.
Nursing is a practice-based profession, and, as such, I believe that clinical education is a vital component of the nursing student’s education.Wilhelmina Manzano, MA, RN, NEA-BC
Senior Vice President
Chief Nursing Executive and Chief Quality Officer
New York-Presbyterian has academic partnerships with 50 schools of nursing throughout the United States to provide over 3000 nursing student placements annually throughout our enterprise.
Our nurses are expert role models for the nursing students, and our nurse leaders ensure an optimal student learning experience at NYP. Clinical groups comprise the bulk of our students with over 80 student groups assigned each semester to units throughout the enterprise. Senior nursing students receive 1:1 preceptorship with our professional clinical nurses. Under the guidance of our growing number of doctorallly prepared nurse leaders, graduate students receive world class mentorship. Doctoral students are guided to develop and conduct QI and Research projects to complete their degree requirements. Together, we provide a collegial and positive learning environment for future nurses and practicing nurses seeking graduate degrees.
Whether pursuing a clinical or administrative degree (BSN, MSN, and Doctoral), New York-Presbyterian provides students with the optimal learning environment supported by expert mentors to ensure success.
Nursing Operations and Nursing Finance
The CPNP operations team ensures that nursing operational issues are uniformly addressed across the enterprise. In collaboration with campus leaders, the CPNP team oversees the overall management of Nursing Supplemental Staffing and Private Duty Nursing Services. An on- going review of nursing care hours, staffing needs and resource allocation across the enterprise is done in collaboration with the Director of Nursing Finance and each campus CNO. Education of staff and charge nurse workshops related to budget are provided by Nursing Finance to support the development of staff.
NYP is committed to building a platform that supports patient- and family-centered care. Our nurses play a pivotal role in the design, implementation, and evaluation of all information systems used to provide patient care. They are transforming and shaping the future of nursing practice.
The Nursing Informatics Team is leading critical initiatives that support the NYP Nursing vision and improvement in clinical efficiencies, operational, financial, and quality outcomes. Our nurse informaticians use their unique skills and knowledge to integrate nursing and information science, and work closely with our Information Technology colleagues to improve and optimize the management of information and communications. This includes the use of information and technology in all clinical care settings, implementing effective administrative systems, supporting lifelong learning, supporting nursing research, and promoting quality of patient care.