New York Presbyterian: Where Amazing Works

Behavior Health Access Coordinator - Westchester

Job ID 00765586 Location Westchester Behavioral Health Center
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Location

White Plains, New York

Shift:

Night (United States of America)

Description:

Behavioral Health Access Coordinator – Weekend Nights - Westchester

Bring your outstanding interpersonal skills to NewYork-Presbyterian, and serve as a dependable resource for people seeking psychiatric services of the highest caliber.  Over a century ago, NewYork-Presbyterian/Westchester Division introduced the world to humanistic psychiatric care. Today, we remain at the forefront of the field—and our Access Service is essential to our success.  Each year, our Access Service staff members process around 5,000 admissions, in addition to handling thousands of informational phone calls for both inpatient and ambulatory services. With an unwavering commitment to exceptional customer service, these professionals continually strive to improve the efficiency, effectiveness and overall experience of each patient interaction. Now, you have the opportunity to help make it possible:

Communicate with people on the phone and in person to answer a wide range of questions regarding service options for patient’s psychiatric services. Collect demographic, clinical and insurance information from patients to facilitate assessment for triage, and provide financial/benefits information to patients and their families. Manage bed assignments through the Centralized Psychiatry Access Center to best meet the clinical needs of our patients.  Coordinate the logistics associated with the admission, discharge, and transfer processes.  Regularly evaluate the operations of our Access Service to identify opportunities for improvement, and participate in quality/performance improvement initiatives.  Join a tight-knit team that values collaboration, open communication and patient-centered care. Enjoy the rewarding feeling that comes with helping people in need.

This is a part time nights position working Saturday-Sunday 7:00 pm – 7:30 am at our Westchester campus.

Preferred

  • Prior experience in a psychiatric setting with strong data entry skills
  • Bachelor’s Degree

Required

  • High School Diploma or GED
  • Basic Life Support (BLS) certification
  • Extensive contact with patients, referral sources, and staff requiringexcellent telephone skills, strong interpersonal skills, and ability to handle multiple tasks simultaneously
  • Ability to develop clear conceptualization of program offerings across campuses of the Department of Psychiatry.
  • Ability to analyze insurance benefits.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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