Skip to main content
New York Presbyterian: Where Amazing Works

Customer Service-Physician Biller-Medical Group-Queens-Lake Success

Job ID 00753461 Location Queens Hospital
NYP Employee Search Apply Now

Location

Queens, New York

Shift:

Day (United States of America)

Description:

 Answers phones and responds to inquiries from patients, insurance carriers, employers, staff and other external agencies to provide excellent service and information relating to billing services accounts.

 Has a working knowledge of professional billing and all insurance plans, including Medicare, Medicaid, workers compensation and commercial insurance carriers along with the regulations that govern them.

 Responsible for the collection of self-pay and self- pay residual accounts. Other accounts for collection activity may be assigned by the management team.

 Makes every effort to provide an extraordinary customer service experience to all customers and staff both internally and externally.

 Maintains an understanding of the revenue cycle which includes insurance billing, and associated correspondence (e.g. EOBs, electronic remittance advices etc.) and is able to independently resolve issues.

 Performs processes including financial assistance, charity care application qualifications, insurance billing, payment plans, service recovery and patient correspondence.

 Reviews and resolves claim issues via the practice management system work list.

 Assists with patient education concerning insurance and payment plans.

 Follows up with patients in regards to pending concerns.

 Appropriately escalates problematic calls to the customer service supervisor.

 Maintains knowledge in all aspects of the Fair Debt Collections Practices Act and is compliant in all collection efforts.

 Consistently works and completes assignments of moderate difficulty and complexity, while exercising a reasonable amount of independent judgment.

 Acts as a resource to CBO specialist, practice managers, providers and other staff to accurately respond to questions pertaining to professional billing services.

     Performs other special projects and duties as assigned.

Education:

High School Diploma or  equivalent required

3+ years of medical office customer service/billing preferred.

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.
__________________

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2018 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 “America’s Best Employers.” - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed


Discover why we're #1 in New York and a best employer at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.

NYP Employee Search Apply Now

Sign Up for Job Alerts

Interested InSelect a job category and/or location, then click “Add” for each saved search. Finally, click “Sign Up” to create your job alert.

By uploading your resume you are not submitting an application for employment