These hands do more than what's expected... Melinda Smith, Administrative Services

Telehealth Patient Navigator

Job ID 00757733 Location Weill Cornell Medical Center
NYP Employee Search Apply Now


New York, New York


Day (United States of America)


Join the Information Technology team at New York’s #1-ranked hospital.

Telehealth Patient Navigator

This is your opportunity to provide world class technology solutions that will directly impact the quality of a patient’s life.  At New York Presbyterian Hospital Information Technology is at the forefront of our patient experience. Joining our team will give you the opportunity to develop your career while creating solutions and services that will improve the welfare of others. If growing your career in technology while creating solutions that improve the lives of others inspires you, then a career at New York Presbyterian Hospital awaits you.

We are looking for a Telehealth Patient Navigator to provide assistance to our NYP OnDemand patients. NYP OnDemand is a suite of digital health services for patients and providers, delivering care and expertise form ColumbiaDoctors and Weill Cornell Medicine. It allows patients to easily communicate with our doctors from their mobile phone, tablet, or computer or through purpose-built telemedicine devices in our hospitals.

The Telehealth Patient Navigator will assist patients, both virtually and in-person, with registration, scheduling, and general set up for their telehealth visit. They will also answer questions on logistics and basic technical issues and offer advice to solve them. An excellent Telehealth Patient Navigator should have good technical knowledge and be able to communicate effectively. They should also be customer-oriented and patient when dealing with difficult situations. The goal is to provide high quality customer service for our patients.

Preferred Criteria

  • Bachelor’s Degree from an accredited college or university

Required Criteria

  • High School Diploma or GED
  • Excellent oral and written communication skills
  • Diverse and culturally sensitive customer service skills
  • Basic computer skills (Microsoft Word, Excel)

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 “America’s Best Employers.” - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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