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New York Presbyterian: Where Amazing Works

System Hardware Analyst II - Field Support Services

Job ID 00755999 Location Weill Cornell Medical Center
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New York, New York


Day (United States of America)


Feel the Pride of Technical Support at Its Best

System Hardware Analyst II - Field Support Services

Bring your talents to New York’s #1-ranked hospital, where technology is supporting the delivery of top-notch care and caring. Across our state-of-the-art organization, your work will help ensure that systems, applications and devices are performing at their best so our team can perform at its best. It’s the kind of career that’s essential to improving the lives of countless human beings. Find out how you can Make It Possible.

Take on this challenging and rewarding role, responsible for providing desktop, laptop and office application support to end-users within our hospital, including executive-level employees. Deploy and troubleshoot assigned hardware, operating systems and mobile devices. Deliver updates on the status of open projects and issues. Mentor other members of the desktop support team whenever necessary. Regularly recommend and implement improvements wherever possible, and make a positive impact on our future and yours.  

This position will involve frequent travel to the NYP/Queens and NYP/Hudson Valley locations.    

Preferred Criteria

  • Bachelor’s degree in Computer Science
  • Proficiency with Visual Basic, BMC Remedy, SecureW2, Microsoft Deployment Toolkit and Microsoft Office applications
  • Familiarity with applicable network protocols      

Required Criteria

  • 3 years of hands-on experience with a wide range of desktop support technologies (e.g., Windows and Mac OS)
  • Experience with Apple, Dell, HP, Lenovo and Microsoft devices
  • Associate’s degree
  • Strong communication, interpersonal and customer service skills to instill trust and effectively collaborate

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 “America’s Best Employers.” - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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