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These hands do more than what's expected... Melinda Smith, Administrative Services

Support Services Program Manager Quality and Finance Compliance – Full Time

Job ID 00767670 Location Weill Cornell Medical Center
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New York, New York


Day Flex (United States of America)


Accountability and Viability: Program Managers Make It Possible

Support Services Program Manager Quality and Finance Compliance – Full Time

Join this patient-inspired team at NewYork-Presbyterian Columbia University Irving Medical Center, and bring new meaning to your career as you play a crucial role in world-class care and caring. Here, putting patients first is our mission, which means we stay committed to excellence in all aspects of our organization, including operations. And as we look to the promising future ahead, we seek talented professionals like you to drive continuous improvement and build on our success as one of the nation’s top-ranked hospitals (U.S.News & World Report).

Under the guidance of Director, Support Services Quality and Finance, this cross-campus management-level position is responsible for the continuous, measurable improvement of patient experience and compliance with regulatory requirements by coordinating structured, strategic efforts and upholding established requirements and standards. This role commits to maximizing the organizational performance of Support Services Division by engaging and guiding leaders in data-driven, factual information for consistent compliance and accountability systems for the objectives of providing the patient and their family with the benchmark-level service excellence expected of NewYork-Presbyterian.

This position is full time, M-F 9a-5p


  • Certifications in Hospitality Management, Training, Quality Management, or other related subjects


  • Bachelor’s Degree or equivalent education in related fields
  • Internationally recognized certifications that specialize in Total Quality Management (TQM) including Six Sigma Greenbelt or higher
  • Five years of relevant experience, with two years in a customer service-related leadership-level capacity within the healthcare or hospitality industry
  • Project management experience along with strong analytical and statistical knowledge and skills  
  • Proficiency in developing and sustaining reliability-centric interpersonal relationships 
  • Strong customer service orientation and commitment

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2019-2020." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2019 "Employees' Choice: Top CEOs" - Glassdoor
  • 2019 "America's Best Employers in New York State" - Forbes
  • 2019 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2019 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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