These hands do more than what's expected... Melinda Smith, Administrative Services

Patient Services Coordinator

Job ID 00765692 Location Columbia University Irving Medical Center
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New York, New York


Day (United States of America)


Best in Care and Caring: Make It Possible

Patient Services Coordinator

NewYork-Presbyterian is a premier destination for talented health care administrators. With patients and physicians from around the globe, ours is a fast-paced, high-performance culture located across two Ivy League teaching hospital campuses: NewYork-Presbyterian/Columbia University Medical Center and New York-Presbyterian/Cornell University Medical Center.

In this role, you'll serve as first response, identifying significant events and recommending positive solutions while proactively mitigating potential liability and safety issues for the hospital across NewYork-Presbyterian/The Allen Hospital, NewYork-Presbyterian/Columbia Medical Center and NewYork-Presbyterian/Morgan Stanley Children's Hospital. You will be a key liaison and mediator, providing a centralized and consistent patient resource and grievance mechanism to ensure patients' rights are recognized. This is a high-visibility position that demands tremendous interpersonal communications and public relations skills, as you'll also at times be working with several departments across the organization to ensure the best quality of care for patients and their families. Provide preemptive support and join a dedicated team that lives the mission of putting patients first.

Preferred Criteria

  • Bilingual English/Spanish
  • Previous experience with patient advocacy or hospitality
  • Excellent communication and conflict resolution skills.  

Required Criteria

  • Bachelor's Degree from a recognized college or university
  • Five years of previous experience

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2019-2020." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2019 "Employees' Choice: Top CEOs" - Glassdoor
  • 2019 "America's Best Employers in New York State" - Forbes
  • 2019 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2019 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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