These hands do more than what's expected... Melinda Smith, Administrative Services

Patient Experience Lead

Job ID 00754762 Location Weill Cornell Medical Center
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New York, New York


Day (United States of America)


Premier Patient Focus at New York’s #1 Hospital:
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Patient Experience Lead - Access

The Patient Experience Lead combines an orientation toward patient experience, an understanding of change management principles and tools, knowledge of customer service practices, proficiency in measurement and data interpretation, and an understanding of health services delivery and the clinical operating environment, to provide support to operating units in achieving excellence in the delivery of patient care.

The incumbent serves as a key resource to NYPH management in developing and maintaining a culture where the patient is at the center of care, and service excellence is teamed with clinical excellence to provide an outstanding experience for each patient and our visitors. The Patient Experience Lead is responsible for maintaining the department’s relationship with identified clients and keeping them informed on developments and best practices in patient experience. The incumbent works collaboratively with leadership throughout the hospital to identify and facilitate initiatives that will continuously improve the patient experience.

Preferred Criteria

  • Healthcare experience
  • Master's degree
  • Background in analyzing patient satisfaction data and implementing performance improvement initiatives

Required Criteria

  • Bachelor's degree  
  • At least 3 years of experience in Patient Experience specific role

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
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