These hands do more than what's expected... Melinda Smith, Administrative Services

Manager Patient Services

Job ID 00760611 Location Columbia University Irving Medical Center
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New York, New York


Day (United States of America)


ustomer-Focused Excellence: Make It Possible at NewYork-Presbyterian

Manager of Patient Services 

NewYork-Presbyterian is a premier destination for talented healthcare administrators. With patients and physicians from around the globe, ours is a fast-paced, high-performance culture. Champion patient rights, while offering front-line risk management for the #1-ranked hospital in New York (U.S. News & World Report). Transform the patient experience and lives of our patients.

In conjunction with the Director, Patient Services Administration is responsible for the investigation of sensitive patient issues and for taking corrective action as necessary to resolve. Manage medical and legal issues that rise to the level of a complaint or claim. Implement and monitor adherence to departmental policies and procedures. Assist in developing hospital-wide policies and procedures where appropriate. Communicate with patients in a compassionate and poised manner. Take on the responsibility of supervising our Patient Services Coordinators, providing guidance to your team and overseeing day-to-day operations. 

Preferred Criteria

  • Supervisory experience and professional demeanor
  • NY state Registered Nurse, Physician Assistant, or Nurse Practitioner

Required Criteria

  • Masters degree in business or healthcare related discipline
  • Minimum 5 years of experience 

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2019-2020." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2019 "Employees' Choice: Top CEOs" - Glassdoor
  • 2019 "America's Best Employers in New York State" - Forbes
  • 2019 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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