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New York Presbyterian: Where Amazing Works

Manager Contact Center Operations

Job ID 00754763 Location Columbia University Irving Medical Center
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Location

New York, New York

Shift:

Day (United States of America)

Description:

Impacting the Lives of Patients

Manager Contact Center - Columbia University Irving Medical Center (168th Street & Broadway)

As New Yorks #1-ranked hospital, NewYork-Presbyterian is committed to communication of the highest quality. Friendly and focused, our Contact Center quickly relays information while getting every detail right, ensuring our patients and their families continuously receive superior service. Now, you have the opportunity to become one of the people who Make It Possible.

The Contact Center Manager serves consumers by planning and implementing call center strategies and operations. The manager is responsible for improving systems and processes and managing a 24x7x365 contact center operational staff.

The manager works in close collaboration and alignment with all hospital campuses, the universities, the NYP Medical Group and community providers.  Responsible for designing and implementing improved processes, systems and operational policies for at NYP/Weill Cornell Contact Center.  Directs supervisory and support staff, recommends changes to patient access & call center operations to enhance the patients & caregiver experience and support positive patient outcomes.

Preferred Criteria

  • Master’s Degree

Required Criteria

  • Bachelor’s Degree
  • Minimum of 7 years of related experience
  • Strong oral and written communication skills
  • Capable of interpreting WFM data and operationalizing business needs while balancing staff needs and comfort
  • Strong leadership, management and organizational skills

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.
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  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2018 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 “America’s Best Employers.” - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed


Discover why we're #1 in New York and a best employer at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.

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