These hands do more than what's expected... Melinda Smith, Administrative Services

Manager Consumer Experience & Access

Job ID 00756636 Location Weill Cornell Medical Center
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New York, New York


Day (United States of America)


Impacting the Lives of Patients

Manager, Consumer Experience and Access

As New York’s #1-ranked hospital, NewYork-Presbyterian is focused on optimizing Access.  Friendly and focused, our Practice Engagement Team is focused on improving connection, engagement and retention of our patients.  Now, you have the opportunity to become one of the people who Make It Possible,.The Manager of Consumer Experience and Access leads a team that partners on design, monitoring and maintenance of capacity management functions at identified practices across the clinical enterprise to ensure patient centric access to services are delivered smoothly, efficiently and timely.  You will collaborate with leadership and providers to identify and proactively mitigate issues which create barriers to access and patient flow while standardizingoperating functions.  You will help align capacity management work to strategic initiatives throughout the NYP Enterprise and help develop strong collaborative partnership with operations, contact centers, revenue management and IT.

Preferred Criteria

  • Master’s Degree
  • Clinical training / experience (e.g., Registered Nurse, PAC or CRNP)

Required Criteria

  • Bachelor’s degree in related healthcare or business area
  • Minimum 5 years of related experience
  • Previous experience in physician group practice and ancillary scheduling
  • Previous experience in information technology, logistics or business process flow
  • Ability to translate strategy into operational process and workflows
  • Thorough knowledge of access related metrics; ability to leverage analytics and synthesize data
  • Excellent oral and written interpersonal communication skills to convey complex information clearly and concisely to all levels of staff and management


Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 “America’s Best Employers.” - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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