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This spirit creates more than a culture of respect... Rossana Reda, Physical Assistant

Laboratory Service Representative - Full-Time - Evenings

Job ID 00797347 Location Weill Cornell Medical Center
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New York, New York


Evening (United States of America)


Top-Notch Diagnosis and Treatment:

Laboratory Service Representatives Make It Possible

Laboratory Service Representatives -  Evenings

Step into NewYork-Presbyterian/Weill Cornell Medical Center, where clinical laboratory professionals are redefining the limits of science and medicine. With patients from across the globe, we study some of the most complex and rarely seen medical conditions. And through our work, we guide the effective diagnosis and treatment of the many people we serve. Now, you can help Make It Possible.  

This role is part of our Customer Service Rep team who staffs our Laboratory Client Call Center. This role will provide top-notch customer service to our NYPH Lab Outreach Program clients. Responsibilities include:

  • Provide customer service to our Lab Clients; educate clients on policies & procedures

  • Epic registration and finalization prior to billing

  • Resolving client concerns via phone and email

  • Daily review of client accounts

  • Taking overflow calls for specimen pick-up requests & specimen collection supplies coming into our logistics team .

This position would be from 1:00pm - 9:00pm with rotating Saturdays.

Required Criteria

  • High School Diploma or GED

  • Prior work experience in dealing with the public and handling volume telephone inquiries 

  • Outstanding communication and presentation skills 

Preferred Criteria

  • Medical background 


Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2021-2022." - U.S.News & World Report
  • 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
  • 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
  • 2020 "America's Best Employers in New York State" - Forbes
  • 2020 "Working Mother 100 Best Companies" - Working Mother
  • 2020 "Best Companies for Multicultural Women" - Working Mother
  • 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing

Discover why we're #1 in New York and a best employer at:

NewYork-Presbyterian Hospital is an equal opportunity employer.

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