These hands do more than what's expected... Melinda Smith, Administrative Services

Analyst Trainer-Athena-Northern Westchester County

Job ID 00760756 Location Hudson Valley Hospital
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New York, New York


Day (United States of America)


Analyst Trainer-Athena-Northern Westchester County

Supports NewYork-Presbyterian Medical Groups-Westchester-Lawrence Hospital and Hudson Valley, Yorktown.


NewYork-Presbyterian Medical Groups (NYPMG) are part of the physician enterprise of NewYork-Presbyterian, one of the nation’s most comprehensive academic health care delivery systems affiliated with two world-renowned medical schools.  Through primary care and multispecialty medical practices, the physicians and other health care professionals of NYPMG, in collaboration with ColumbiaDoctors and Weill Cornell Physicians, provide families with high quality, patient-centered care close to home in the New York metropolitan area.

Position Summary

Designs and conducts computer application and insurance training, investigates billing practices and customizes solutions, provides technical support and customer service training.

Plays a key role in initiatives involving staff reclassification and Process Redesign. Maintains computer applications by conduction QA assessments and security checks.

Essential Job Duties

  • Designs and conducts customized computer application and insurance training sessions and workshops. Includes policies, philosophies on usage and security guidelines.
  • Investigates billing errors, customizes solutions and implements process redesign.
  • Spearheads training and competency testing.
  • Conducts QA assessments on usage of applications. Ensures that usage is in line with hospital and ACN strategies.
  • Designs and maintains educational materials.
  • Plays a crucial role in planning and implementing Process Redesign initiatives.
  • Provides application support. Analyzes and trouble shoots to resolve issues.
  • Stays informed of applications’ features and updates, Learns new computer programs and obtains certification as needed.
  • Conducts ongoing testing of applications to ensure integrity of modules and data.
  • Works closely with Practice Administration, Medical Directors, Information System and Patient Financial Services.
  • Coaches and promotes Service Excellence.
  • Performs other job related duties as assigned.

Required criteria:

3+ years of related experience.

High School Diploma or equivalent GED

Preferred criteria:

Bachelor’s Degree

Experience- Athena Software

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

  • #1 in New York, "America's Best Hospitals 2019-2020." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
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  • 2019 "America's Best Employers in New York State" - Forbes
  • 2019 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

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NewYork-Presbyterian Hospital is an equal opportunity employer.

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