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New York Presbyterian: Where Amazing Works

Telephone Operator - Telecommunications - Part-Time - Varied Shifts Including Weekends & Holidays

Job ID 00754687 Location Brooklyn Methodist Hospital
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Location

Brooklyn, New York

Shift:

Rotating (United States of America)

Description:

In this role, the Telephone Operator will be responsible to answer incoming calls, transfer calls to departments. Answers in-house calls from doctors, staff personnel, as well as requests for pages. Assist patients needing directions on completing a call. Telephone Operator pages for Code 66, Neuro code, Code H, disaster/fires, stat calls and emergency calls. Informs appropriate personnel of fires, and disaster drills.

ESSENTIAL FUNCTIONS:

  • Answers in-house calls from doctors, staff personnel, as well as requests for pages.
  • Doctor and staff personnel are paged overhead.
  • Inform appropriate personnel of fires, disaster drills, and other hospital functions over PA system.
  • Receives disaster information, notifies proper personnel.
  • Telephone Operator announces the all-clear announcement on disasters.
  • Maintains on-call schedule for staff personnel.
  • Maintains an alphabetical and numerical log of professional staff/departments by name and extension as well as phone numbers of hospitals within the area.
  • Maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions in order to expedite the relaying of calls.
  • Maintains patient census for discharges, transfers and expiration on a daily basis at the Information desk. Removes discharged patient names, and updates patient room changes received from the Admitting department.
  • Telephone Operator will retrieve, enter and access patient information from the hospital computer system at the Information desk.
  • Direct visitors, vendors, doctors, outpatients, etc. to proper locations when needed.
  • Telephone Operator will turn on/off patient telephone service at the Information desk.
  • Employee must have strong communication skills, verbal, and writing skills. Employee must have strong memory skills.
  • Employee must be flexible to work varied hours, shifts including midnight shift, must be able to work weekends and holidays.

REQUIREMENTS:

  • High School Diploma or GED equivalency required.
  • Must have a minimum of 1-2 years of experience working on a telephone console system.
  • Must be flexible to work all shifts, holidays, weekends, sick and emergency calls.
  • Must have strong communication skills and excellent customer service skills.
  • Basic computer literacy is required.
  • Must be able to speak clearly when utilizing hospital intercom.
  • Highly flexible and able to adapt to a fast paced environment.

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.
__________________

  • #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
  • 2019 "Best Places to Work: Employee's Choice." - Glassdoor
  • 2018 "Employees' Choice: Top CEOs" - Glassdoor
  • 2018 “America’s Best Employers.” - Forbes
  • 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
  • 2018 "Top-Rated Work Places: Best Hospitals" - Indeed


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