Leadership

Our hospital-wide focus on patient safety has borne an impressive result: Patient Safety Fridays. Every Friday morning at 8:00, more than 1200 staff leaders gather for one-hour educational sessions across our five campuses. Together, we discuss a specific patient quality topic. Every leader is expected to attend. It’s an unprecedented organizational commitment, but one we’re proud to make week after week.

All leaders devote their mornings to education, fact-finding, process improvement and quality monitoring. This places the attention of all leadership on patient safety and quality. Our goal is to standardize best practices and communicate them throughout the hospital. Blackberries and cell phones are turned off. Real-life examples encourage team collaboration and interaction. During breakouts, leadership interacts with front-line team-members to gain perspective and insight. Picture over 400 tracer teams visiting clinical areas, operating rooms, clinical areas, inpatient units and more.

Even more impressively, our standardized evaluation forms (or tracer tools) have allowed us to track and trend quality data—ensuring that our teams receive timely and accurate feedback from weekly efforts. Qualitative data is collected in a post-tracer report and presented to the directors of each unit. This helps our leadership decide what to focus on in future Patient Safety Fridays. Feedback on these every-Friday meetings has been overwhelmingly positive, both inside the hospital and industry-wide. Training Magazine specially recognized Patient Safety Fridays as an “Outstanding Training Initiative” for the year 2010.

“The Emerging Leadership Council was started about four years ago by a group of talented young employees who came together to foster networking, knowledge-sharing and career growth among those in the early stages of non-clinical careers. The Council currently is proving to be an excellent vehicle for engaging and developing young talent who come to us with advanced degrees in business administration, public health and health management.”

-- Dr. Herbert Pardes, M.D.
President and CEO

We are committed to your growth, without question. Opportunity is here and now. We view it as our responsibility and mission to hasten you to the next career step. That’s why we sponsor the Emerging Leadership Council (ELC) for our Master’s-prepared colleagues with two to six years’ experience: to provide regular interaction with our most senior leadership.

The ELC is an exciting informal networking group affiliated with the highest levels of senior leadership. Professionals from all five sites (and representing over 20 different departments) regularly meet to connect with people of their tenure, expand their knowledge base and grow their careers. Members enjoy a quarterly luncheon with leaders like Dr. Corwin and an impressive speaker series, informal networking socials, blood drives, philanthropy events and more.

In addition, the ELC assists with the recruitment, mentoring and support of the summer interns. We also collaborate with the House Staff Quality Councils to foster greater understanding between future physicians and future administrative leaders. This is just another way that senior leadership commits to developing top talent.

Our COLE (Center for Organizational & Leadership Effectiveness) program inspires our leaders to build more effective, cohesive teams. COLE works with leadership to maximize each employee’s and every team’s capabilities and commitment. Together, we promote ongoing development through continuous learning in areas such as program development, people development, technology and recognition.

Specific Offerings Include:

Program Development

• Onboarding: Providing orientation and optimizing the new manager experience throughout the first few months of employment.
• Curriculum Design: Developing training programs across the hospital.

People Development

• Management Development: Helping leaders develop expertise in team building, goal setting, organizational talent review and employee satisfaction.
• Revenue Cycle Training: Delivering patient administration-related courses focused on such topics as patient registration, insurance verification and quality monitoring.
• Patient Centered Care: Providing training solutions that address our “We Put Patients First” strategy, in partnership with the Patient Centered Care team.

Technology and Tools

• Success Factors: Providing managers an intuitive program to complete performance reviews and organizational talent reviews.
• Online Employee Survey Tools: For managers to access their Employee Satisfaction Survey results.
• NYP Learning Center: Giving employees access to required training as well as professional development.

Recognition Services

• Events: Recognizing employees for their dedication to NewYork-Presbyterian with activities such as Employee Appreciation Day, 10- and 15-Year Service Breakfasts and the 20-Year Gala
• Appreciation Programs: Recognizing specific employees who go above and beyond through awards such as the President’s Circle, Falcon Awards, Shining Star Program, Employee of the Month, CARE Awards and more!