Administrative

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Our Administrative professionals have a tremendous opportunity to positively impact the patient experience.

MERCEDES Patient Financial Advisor

As skilled colleagues and intensive collaborators, we leverage administrative expertise to empower both our hospital departments and our patients. We often represent a patient’s first point-of-contact with NewYork-Presbyterian. We also often make the all-important “first impression.”

Achieving in a multitude of organizational and patient settings, we represent our vast team of patient financial advisors (PFAs), registrars, unit clerks and secretaries, staff assistants, administrative assistants and more. In line with our core hospital values, we are patient- and NOT process-centered. Rather, we utilize process to provide the efficiency and kindness that makes a difficult time easier.

Superior Service
Together, we work to deliver a caliber of service that instills healthcare with the utmost humanity. We believe that superior customer service is a commitment and a discipline. That’s why we participate in continuing educational inservices. We also regularly communicate patient feedback and concerns to our clinical and non-clinical associates.

We show sensitivity, diplomacy and understanding in all matters involving the patient: from insurance coverage to Medicaid to Medicare to the way we affix the patient’s ID badge. We’re even unrolling a pager check-in system at many of our sites. This provides patients and families more freedom in the waiting room area. Much like the reservation system used at many restaurants, this pager buzzes the patient to notify him or her when his or her room is ready. The patient response to this system has been overwhelmingly positive.

Recognition Culture
For our efforts, we are regularly honored with Falcon Awards by hospital leadership and Shining Star Awards by families and patients. As the first point of contact, many of us receive a uniform allowance (allowing us to best represent the hospital). As respected colleagues, we also represent an active voice in our daily department huddles.

Prerequisites for Administrative
Experience in related administrative, hospitality or customer service area a plus
Compassionate, customer-focused attitude
Desire to work as part of a team

Revenue Cycle Academy
This exciting program allows all levels of administrative and financial professionals (especially our PFAs) to enhance their expertise in our revenue cycle solutions. Striking a balance between classroom and e-learning, we catalyze learning and expand our knowledge in such payment areas as insurance coverages, Medicare and Medicaid. We also place an emphasis on personal development through superior customer service. The program is an incredible opportunity to network with colleagues throughout the hospital.