We realize that becoming a better professional starts with having the right priorities. Across the board, the patient is our first, primary and shared responsibility. We believe the gift of collaboration yields more than the gift of competition. But behind every patient success story, before every clinical breakthrough, stands our uncommon team of healthcare professionals.
For example, during our annual participation in the Avon Walk for Breast Cancer (a two day, 39-mile trek involving an overnight stay on Roosevelt Island), both our Pharmacy and Emergency Medical Services (EMS) departments volunteer to provide free care to participants.
We support you in caring for your patients. From day one, leaders recognize your contribution to our success. Without your efforts, none of our greatest achievements would be possible. That means, across disciplines, we respect what you can do.
As the only hospital affiliated with two Ivy League medical schools, we merge innovation with academic brilliance. And we couldn’t achieve Amazing Things without drive, passion and vision. This makes your advancement a critical element of our continuous learning story. We have an impressive number of certification and credentialing programs. Plus, there’s always a Bachelor’s, Master’s, Doctorate or higher professional level to pursue. Our professionals never stop growing (and always with generous reimbursement).
Complex cases demand teamwork, and we see some of the most complex cases in the world. We count on each other to provide the expertise that benefits the patient. It takes a team. You’ve heard about our world-class physicians. But it’s our world-class nurses, pharmacists, patient escorts, IT gurus and more facilitating world-class care before and after treatment. We conduct interdisciplinary rounding to keep everyone informed and participate in Grand Rounds. Our dynamic, evolving organization is committed to you—now and as you grow.
At NewYork-Presbyterian there are several ways to recognize the AMAZING staff for the work they do in creating an amazing experience for patients, families, and staff. NYP's AMAZING People Recognition platform allows employees to send the following awards:
We do our best to promote from within, giving preference to qualified candidates in the organization. We also go above and beyond with rewards and recognition. For example, our nurses annually honor our "Physician of the Year." Physicians and Physician Assistants annually help nominate the "Nurse of the Year." Physicians and Nurses annually help nominate the "Physician Assistant of the Year." The accolades go on and on.
Unique to NewYork-Presbyterian:
We are devoted to workforce development—and that includes individuals who are new to healthcare. That’s why we give everyone the language to articulate themselves in a clinical setting.
Our Medical Terminology course is offered as a free, after-work program. The 20-week program is divided into ten weeks of beginner and 10 weeks of advanced study. Each class focuses on the complex language of healthcare. This is just one standout example of how we support our team-members.
Patient Experience Fridays
At NewYork-Presbyterian, our patients and families are at the core of everything we do. They are our very first priority and we are committed to providing them with an outstanding patient experience. As we continue to strive for excellence, we have launched a new initiative called Patient Experience Fridays.
This program will build upon Patient Safety Fridays, our innovative, highly effective communication and education mechanism that has enabled the Hospital to significantly improve its quality and safety performance. Training Magazine recognized Patient Safety Fridays as an “Outstanding Training Initiative” for the year 2010.
Patient Experience Fridays focus on how we can work together to deliver the best possible experience to our patients and families. Every Friday morning at 8:00, more than 1200 staff leaders gather for educational sessions across our six campuses. Together, we discuss opportunities for improvement, best practices and learn from real patient stories. Every leader is expected to attend. It’s an unprecedented organizational commitment, but one we’re proud to make week after week.
With cell phones off, we discuss patient-focused quality issues. Leaders then break from the meeting to round throughout the hospital and meet with front-line staff. Returning to the meetings, we formulate a plan of action to improve on points of concern. These conversations bring together people of all disciplines and continually reaffirm our focus on the patient experience.
Doctors initially told Danion’s mother that there was no way to save him. But his mother pushed on and came to NYP, where they agreed to accept the case. His surgeon, Dr. Mark Souweidane says, “It was one of the largest tumors I’ve ever seen.”